Frequently Asked Questions (FAQ)

1. Orders & Payments

How do I place an order?

Simply browse our collection, add your favourite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options. All transactions are encrypted for your security.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us at support@theadoredway.com as soon as possible. We will do our best to accommodate your request.

2. Shipping & Delivery

Where do you ship?

We currently offer worldwide shipping. Shipping times and costs may vary depending on your location.

How long does delivery take?

Delivery times vary based on your location and shipping method. Estimated times are:

• UK: 3-7 business days
• Europe: 5-10 business days
• USA & Canada: 7-15 business days
• Rest of the World: 10-20 business days

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your order on our website or the courier’s website.

3. Returns & Refunds

What is your return policy?

We offer a 14-day return policy for unworn, unused items in their original packaging. To request a return, please contact us at support@theadoredway.com with your order details.

Do you offer exchanges?

Yes, if you wish to exchange an item for a different size or colour, please contact us within 14 days of receiving your order. Exchanges are subject to stock availability.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your returned item. You will be notified once the refund has been issued.

4. Products & Sizing

How do I know my size?

Each product page includes a detailed size guide. Please refer to it before placing your order to ensure the perfect fit.

Are your products ethically sourced?

Yes, we are committed to offering high-quality, ethically sourced products that meet our sustainability standards.

5. Customer Support

How can I contact you?

For any enquiries, feel free to reach out to us:
📧 Email: support@theadoredway.com

What are your customer service hours?

Our team is available Monday – Friday, 9:00 AM – 6:00 PM (GMT). We strive to respond to all enquiries within 24-48 hours.

If you have any further questions, don’t hesitate to contact us. We’re always happy to help!

The Adored Way– Where Elegance Meets Timeless Beauty.